How to have the Best Massage Experience.
Adhere to the following, and you will have the best experience @ Inner G.
First-time clients are required to prepay.
In order to adhere to our cancellation policy of canceling no more than 6 hours prior to session start time, a card must be placed on file. If you have a Groupon, you are not required to add your card information. However, if a Groupon holder cancels within the 6 hour block time, your Groupon may be redeemed or you can pay the $35 cancellation fee.
Before Your Session, you will receive a confirmation email and intake form.
Please read the confirmation email to confirm the details are correct. Fill out the intake form so your therapist can be prepared for your session as soon as you receive it. It will arrive in your e-mail box 48 hours prior to your session start time.
The fastest way to communicate is by phone call.
Leave a detailed voice or text message in order to be contacted if we are unable to answer.
Emails and direct MassageBook messages may take up to 24 hours to respond.
Email reminders will be sent 48 hours prior to your scheduled time.
If possible, reschedule through your reminder email.
If for any reason you need to cancel 24 hours within your appointment time, please call (847) 865-6113 and leave a voice or text message of your cancellation if no answer.
Cancellations within 6 hours from your appointment time will incur a fee.
Please be mindful of your therapist's time and of others' potential to book a session. To honor our therapist's time for last-minute cancellations, we have a $35 cancellation fee.
Day of Session
Check travel time at least an hour prior to session start time.
Add 10 minutes to your trip to account for parking, use of the restroom, and settling down prior to session start time. Arrive no more than 10 minutes from your start time. Your therapist needs time to transition from one session to another.
Location & Parking
We are located minutes away from the Brown Line station and have access to free parking surrounding the building and neighborhood. Permit passes are only required during evening Cubs' games and evening events at Wrigley Field.
There is an entry code to access the building. At 3759 N Ravenswood Ave, please enter 227 for entry. Our suite is located upstairs left of the bathroom, down the shorter hallway. Please follow the signs on the wall to help guide you to suite 227.
Please call (312) 687-1464 if you will be running more than 5 minutes late.
No Call or No Show
No call or no show 15 minutes past session time is a forfeit on your service and your Groupon/service will be redeemed.
Masks are still required for sessions.
Please notify us as soon as you feel any symptoms of sickness: fever, cough, sore throat.